Frequently asked questions

Everything you need to know about the product and billing. Can't find the answer you're looking for? Please get in touch with us.

Online Store

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Orders and Payments

From the moment you make the payment for your purchase, it is not possible to cancel the order.

Yes, the VAT price is already included.

You can change your order at any time, until you complete the purchase, adding or removing the products you want. After completing the purchase, it is not possible to make any changes.

Shipments and Returns

After sending your order, you will receive an email with the CTT registration number, so you can check the status of your order.

The delivery time is 7 to 15 days following the rules of the person responsible for the transport.

CTT is responsible for the goods they transport, from the moment of their collection until their delivery, or return, to the recipient and/or sender, as applicable. In this way, you must contact CTT directly.

Get in touch

We are always attentive to the requests of our customers.


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